BROW SNOB RETURNS POLICY

Quick, clear, and drama-free just how we like it.

We want you to love your Brow Snob goodies. If something isn’t right, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.
All returns must be shipped by mail only.

To start a return, email hello@browsnobs.com with your order number and photos of the delivered product.

Return Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in original packaging.

• Proof of purchase is required (order confirmation email or order number).

• You are responsible for return shipping, which is a $6 flat fee.

• Once approved, you will receive a downloadable $6 return label to print and attach to your package.

• All approved returns incur a 10% restocking fee.

We do not offer exchanges.

Not Eligible for Return (Hygiene & Safety)

For hygiene and safety reasons, we cannot accept returns on:

• Opened kits

• Swatched products

• Used tools/brushes

• Items not in their original condition

• Gift cards

• Digital products

All such items are final sale.

Damaged or Faulty Items (Replacements Only)

If your order arrives damaged, faulty, or incorrect, email hello@browsnobs.com within 14 days of delivery with:

• Your order number

• Clear photos/videos of the product(s) and the outer packaging

Once verified, we’ll replace the affected item(s) ASAP.
This process is not considered an exchange.

Refund Processing

Once your return is received and inspected, refunds are processed within 7 days to your original payment method.
Return shipping and restocking fees are deducted from the refund.

Summary 

• Returns accepted: Yes, for new/unused items

• Return window: 14 days

• Return method: By mail only

• Return shipping fee: $6 downloadable label

• Restocking fee: 10%

• Exchanges: Not offered